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Privacy Policy

Majic Agents · majicagents.com
Effective date: 1 March 2026 · Last updated: 1 March 2026

This policy explains what information we collect, how we use it, and your choices. It applies to our website, sales enquiries, demos, and related services. Contact: marco@majicagents.com

1. Who we are

“Majic Agents,” “we,” “us,” and “our” refer to the operator of https://majicagents.com (“Site”) and related AI agent services for service businesses (including voice agents and business automation).

Contact: marco@majicagents.com
Web: https://majicagents.com/contact-us/

We operate from South Africa and serve customers and prospects internationally (including the United States and other markets).

2. Scope

This Privacy Policy covers personal information we collect when you:

  • Visit or use our Site
  • Submit a form, book a call, request a demo, or email/message us
  • Interact with our ads, emails, or other marketing
  • Become a customer or trial/evaluate our services

If we provide AI voice or automation services that process your customers’ data (for example call audio, caller phone numbers, or appointment details), we generally act as a service provider / processor for that customer data under your instructions, and you remain responsible for your own privacy notices to your end customers where required. See Section 6.

3. Information we collect

3.1 Information you provide

  • Contact & business details: name, email, phone number, company name, role, industry, website, location/timezone
  • Enquiry content: messages, call notes, demo requirements, goals, preferences
  • Scheduling information: availability and meeting details when you book a call
  • Account / billing details (if you become a customer): billing name, address, payment references; payment card data is typically handled by our payment processor and not stored in full on our servers
  • Support communications: emails, chats, tickets, call recordings of sales/support calls (where used)
  • Content you upload or connect for setup (e.g. scripts, FAQs, calendar links, phone numbers, brand guidelines)

3.2 Information collected automatically

  • Device & usage data: IP address, browser type, device type, pages viewed, referring URL, approximate location (city/country level), timestamps, and general interaction data
  • Cookies and similar technologies: essential cookies, preferences, analytics, and advertising/measurement pixels (see Section 8 and our Cookie Policy)

3.3 Information from third parties

  • Advertising platforms (e.g. Meta/Facebook) — campaign performance and lead form data you submit there
  • Scheduling, email, CRM, or form tools we use to receive enquiries
  • Publicly available business information you share or that is reasonably relevant to B2B outreach

3.4 Sensitive data

We do not seek sensitive personal data (e.g. health, government IDs, precise biometrics) through the Site. Please do not submit sensitive information in forms unless we expressly ask for it for a specific service and explain why.

4. How we use information

We use personal information to:

  • Respond to enquiries, book demos/calls, and provide customer support
  • Deliver, configure, maintain, and improve our AI agent and automation services
  • Process transactions, send invoices/receipts, and manage subscriptions
  • Send service-related messages (setup, outages, policy updates, security notices)
  • Send marketing communications where permitted (you can opt out anytime)
  • Measure ads and Site performance; debug and secure our systems
  • Prevent fraud, abuse, and misuse
  • Comply with law and enforce our Terms

5. Legal bases (where applicable)

Depending on your location, we may rely on one or more of:

  • Contract — to provide services you request
  • Legitimate interests — e.g. B2B sales, improving services, securing the Site (balanced against your rights)
  • Consent — e.g. certain cookies/marketing where required
  • Legal obligation — e.g. tax, accounting, lawful requests

If you are in South Africa, we process personal information in line with the spirit of POPIA. If you are in the EEA/UK, GDPR/UK GDPR concepts may apply. If you are a California resident, see Section 11.

6. Customer data processed through our services (AI agents)

When you use Majic Agents products, we may process data such as:

  • Inbound/outbound call metadata and recordings (if enabled)
  • Caller phone numbers, names, and conversation content
  • Appointment/booking details and calendar events
  • Transcripts, summaries, CRM notes, and workflow outputs
  • Configuration data (prompts, business rules, integrations)

We process this data to provide the service you ordered. You represent that you have the rights and notices required to collect and share that data with us and our subprocessors. We do not sell your end-customer data.

7. How we share information

We may share information with:

  • Service providers / processors that help us run the business (hosting, email, CRM, analytics, advertising, communications, payment, scheduling, AI model/infrastructure providers, phone/voice providers)
  • Professional advisors (legal, accounting) under confidentiality
  • Authorities when required by law or to protect rights, safety, and security
  • Business transfers (merger, acquisition, restructuring) — your info may transfer under appropriate protections

We do not sell your personal information for money. We may use advertising cookies/pixels that help measure and improve ads; where that is considered “sharing” or “targeted advertising” under certain US state laws, you can request opt-out via marco@majicagents.com.

8. Cookies, analytics, and advertising

We may use:

  • Essential cookies — site functionality and security
  • Analytics — understand traffic and improve pages
  • Advertising / pixels (e.g. Meta Pixel) — measure campaigns, retargeting, and lead quality

You can control cookies through your browser settings and, where offered, platform ad settings (e.g. Meta Ad Preferences). Blocking some cookies may affect Site features. More detail is in our Cookie Policy.

9. International transfers

We and our providers may process information in South Africa, the United States, the EU/UK, and other countries. Where required, we take reasonable steps to protect information (such as contractual protections with providers).

10. Data retention

We keep information only as long as needed for the purposes above, including:

  • Leads & sales enquiries: typically for the sales cycle and a reasonable follow-up period, unless you ask us to delete sooner
  • Customer/account data: for the life of the account and a limited period afterward for backups, disputes, and legal requirements
  • Call recordings/transcripts: per your plan/settings and our operational needs, unless a longer period is required by law or dispute
  • Billing/tax records: as required by applicable law

11. Your rights and choices

Depending on your location, you may have rights to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Delete information (subject to legal exceptions)
  • Object to or restrict certain processing
  • Withdraw consent where processing is consent-based
  • Opt out of marketing emails (unsubscribe link or email us)
  • Opt out of targeted advertising / certain “sharing” where applicable

To exercise rights, email marco@majicagents.com. We may need to verify your request. We will respond within a reasonable period (and within legal timelines where they apply).

California residents: We do not sell personal information as “sale” is commonly understood (for money). If our use of advertising technologies is treated as “sharing” under the CCPA/CPRA, you may request to opt out by emailing marco@majicagents.com. We will not discriminate against you for exercising privacy rights.

12. Children’s privacy

Our services are directed to businesses and adults. We do not knowingly collect personal information from children under 16 (or under 18 where a higher age applies). If you believe a child provided information, contact us and we will delete it.

13. Security

We use reasonable technical and organizational measures designed to protect personal information. No method of transmission or storage is 100% secure. Please use strong unique passwords for any accounts and notify us promptly of suspected unauthorized access.

14. Third-party links and services

The Site may link to third-party sites or tools (scheduling, social media, payment). Their privacy practices are their own. Review their policies before submitting information.

15. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and change the “Last updated” date. Material changes may also be communicated by email or Site notice where appropriate. Continued use of the Site or services after an update means you acknowledge the revised policy.

16. Contact us

Questions or requests about privacy:
Email: marco@majicagents.com
Web: majicagents.com/contact-us