Terms of Service
Majic Agents · majicagents.com
Effective date: 1 March 2026 ·
Last updated: 1 March 2026
1. Agreement
These Terms of Service (“Terms”) are a binding agreement between you (“you,” “Customer”) and Majic Agents (“Majic Agents,” “we,” “us”), operator of https://majicagents.com (the “Site”) and related AI agent services (the “Services”).
By accessing the Site, submitting a form, booking a demo/call, or paying for Services, you agree to these Terms and our Privacy Policy. If you use the Services on behalf of a company, you represent that you have authority to bind that company.
If you do not agree, do not use the Site or Services.
2. Who we are & contact
Business: Majic Agents
Website: majicagents.com
Contact: Contact page ·
marco@majicagents.com
3. What we provide
Majic Agents provides technology-enabled services that may include, depending on your plan:
- AI voice agents for inbound/outbound calls (answering, qualifying, booking, notifications)
- Business automation (follow-ups, scheduling support, admin workflows, reporting, and related automations)
- Setup, configuration, and ongoing optimization support as described in your order/proposal
- Related demos, consultations, and website content
Features, integrations, and availability may change as we improve the product. Marketing examples (industries, results, testimonials) are illustrative and not a guarantee of your results.
4. Eligibility
You must be at least 18 years old and able to form a binding contract. Services are intended for legitimate businesses. You may not use the Services for unlawful, deceptive, or abusive purposes.
5. Accounts, access, and your responsibilities
- Provide accurate business and contact information
- Keep login credentials confidential and notify us of unauthorized use
- Obtain all rights, consents, and notices required for call recording, AI disclosure, SMS/email, and processing of your customers’ data under laws applicable to your business
- Ensure your scripts, offers, pricing, and policies shared with the AI are accurate and lawful
- Not upload malware, attempt to break security, or reverse engineer the Services except where law allows
- Not use the Services to spam, harass, or violate telemarketing/consumer protection rules
You are responsible for your use of the Services and for interactions between the AI and your callers/customers.
6. Plans, orders, and changes
Specific scope, pricing, usage limits (e.g. minutes, seats, automations), and onboarding steps are set out in your checkout page, proposal, order form, or written confirmation (email is fine) (your “Order”). If these Terms conflict with an Order, the Order controls for that purchase.
We may update general Site pricing and packaging. Changes will not retroactively alter an active Order during its then-current paid term unless you agree or the Order says otherwise.
7. Fees, billing, and taxes
- Fees are as stated in your Order (often monthly subscription plus any setup fees)
- Unless stated otherwise, subscriptions renew automatically each billing period until cancelled
- You authorize us (and our payment processors) to charge your payment method for recurring fees and approved add-ons
- Late or failed payments may result in suspension after reasonable notice
- Fees are generally non-refundable except where required by law, expressly stated in an Order, or covered by a written guarantee policy (Section 9)
- You are responsible for applicable taxes; fees may be exclusive of tax unless noted
Overage charges (extra minutes, numbers, or usage) may apply if described in your Order or plan limits.
8. Cancellation and termination
8.1 Your cancellation
Unless your Order says otherwise, you may cancel a month-to-month subscription by written notice (email is fine) before the next renewal date. Cancellation takes effect at the end of the then-current paid period. You remain responsible for fees incurred up to the effective cancellation date.
8.2 Our suspension / termination
We may suspend or terminate Services if:
- You materially breach these Terms or an Order and fail to cure within a reasonable time after notice (or immediately for severe abuse, non-payment, or legal risk)
- Required by law or a provider outage/security event
- Your use creates risk of harm, fraud, or reputational/legal exposure
8.3 Effect of termination
On termination, your access ends. We may delete or anonymize configuration and operational data after a reasonable period, subject to legal retention needs and our Privacy Policy. Sections that should survive (fees owed, IP, confidentiality, disclaimers, liability limits, indemnity) survive termination.
9. Results, demos, and any guarantee
AI systems can make mistakes, miss context, or fail on edge cases. Call quality depends on carriers, your inputs, third-party tools, and caller behavior. We do not guarantee unlimited bookings, specific revenue, or uninterrupted operation.
Where we advertise a limited guarantee (for example an ROI-related promise), the exact terms, conditions, exclusions, and claim process will be stated on the Site or in your Order. If no written guarantee is confirmed in your Order, no performance guarantee applies beyond the service description you purchased.
Case studies and testimonials reflect individual experiences; your results will vary.
10. Acceptable use
You may not use the Services to:
- Violate any law (including privacy, recording, spam, consumer, or advertising rules)
- Impersonate others in a deceptive way or run scams
- Collect or process special-category/sensitive data unlawfully
- Infringe IP rights or privacy rights of others
- Interfere with or overload the Services or third-party networks
- Resell or white-label the Services without our written permission
We may remove content or disable configurations that violate this section.
11. Third-party services
Services may integrate with third parties (phone carriers, calendars, CRMs, email tools, ad platforms, AI model providers, payment processors). Those services are governed by their own terms. We are not responsible for third-party outages, policy changes, or data handling outside our control.
12. Intellectual property
- We own the Services, Site, software, designs, trademarks, templates, and documentation (excluding your content)
- We grant you a limited, non-exclusive, non-transferable right to use the Services during your paid term for your internal business
- You retain ownership of your content, brand assets, and customer data you provide
- You grant us a license to use your content solely to provide and improve the Services and as otherwise allowed in the Privacy Policy
- If you give feedback, we may use it without obligation to you
13. Confidentiality
Each party may receive non-public information from the other. The receiving party will use reasonable care to protect it and use it only for performing under these Terms, except for information that is public, independently developed, or rightfully received from others without duty.
14. Privacy
Our collection and use of personal information is described in the Privacy Policy. For end-customer data you process through the Services, you are responsible for lawful collection and required notices/consents.
15. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Services will be uninterrupted, error-free, or free of harmful components, or that AI outputs will be accurate or complete.
16. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAJIC AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COVER, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.
OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SITE OR SERVICES IN ANY 12-MONTH PERIOD IS LIMITED TO THE AMOUNTS YOU PAID US FOR THE SERVICES GIVING RISE TO THE CLAIM IN THAT PERIOD (OR, IF NONE, USD $100).
Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the maximum permitted by law.
17. Indemnity
You will defend and indemnify Majic Agents and our personnel against claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from: (a) your content and customer data; (b) your use of the Services; (c) your breach of these Terms; or (d) your violation of law or third-party rights (including call recording, privacy, and telemarketing rules).
18. Website terms (visitors)
- Site content is for general information and may change without notice
- You may not scrape the Site in a way that harms performance or violates law
- All Site IP remains ours or our licensors’
19. Suspension for force majeure
We are not liable for delays or failures caused by events beyond reasonable control (including outages of internet, power, carriers, cloud providers, war, labor disputes, or natural disasters).
20. Governing law and disputes
These Terms are governed by the laws of the Republic of South Africa, without regard to conflict-of-law rules, unless a mandatory local consumer law says otherwise.
Courts of South Africa will have exclusive jurisdiction, except that we may seek injunctive relief in any jurisdiction to protect IP or confidential information. Before filing a claim, both parties will try in good faith to resolve disputes informally within 30 days of written notice.
21. Changes to these Terms
We may update these Terms by posting a new version on the Site and updating the “Last updated” date. Material changes to paid Services may also be notified by email. Continued use after the effective date constitutes acceptance, except where mandatory law requires express consent.
22. General
- Entire agreement: these Terms + Privacy Policy + Order are the entire agreement on the subject
- Severability: if a clause is unenforceable, the rest remains in effect
- Waiver: failure to enforce a provision is not a waiver
- Assignment: you may not assign without our consent; we may assign to an affiliate or successor
- Notices: we may notice you via Site post, account email, or your contact email
- No agency: nothing creates a partnership or employment relationship
- Language: English controls
23. Contact
Questions about these Terms:
marco@majicagents.com ·
majicagents.com/contact-us